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Original topic:

Samsung 840 PRO failure

(Topic created on: 27-06-2020 09:18 AM)
MariusD
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Computers & IT

Hiya,

How are y'all doing !? Still alive? Hope so.. maybe someone could help me. I've got a serious issue with my 840 PRO SSD and don't really know what to do with it since I have some important data which I would prefer to take back.

So the story is like this..

I went away in another country for the past year and my ssd at home all of a sudden didnt boot or appear in bios. I didnt had any problems with it at all in the past and when i left it was working without issues. I've read online if they stay a long time without power they will brick and i need to do a "power cycle" on it to make it work again.

But how exactly i do that? I had the ssd shipped from home to me but i dont have any other pc, just a laptop and an external enclosure via usb3.0 (without external power adapter at the wall).

If i connect the ssd via usb to the laptop it takes a very long time for the laptop to start/go to bios because it is looking for the drive in the enclosure but what ive read online i need only to power the ssd not also fetch data from it.

If i would to get an enlosure that has external power a/c and use that without connecting to usb/just powering the device inside.. Will the "power cycle" work ?

Any help would be very much appreaciated.

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3 REPLIES 3
ChrisM
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Computers & IT

Hi @MariusD 

 

Did you manage to get any further with this?

 

We do have a specialist team set up to deal with these types of query. You can contact them as follows:

  • Email - samsungmemory@hanaro.eu
  • Phone - 00800-8010-8011 

Hope this helps!

MariusD
First Poster
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Computers & IT

No i didnt. I also purchased an external enclosure via usb3.0 with external AC power.. Ive tried to only power the ssd without connecting it to the laptop via usb.. still same thing.. it wont wakeup.. 😞

I will give them an e-mail and see what happens...

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ChrisM
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Computers & IT

No problem! Let us know how you get on.

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