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Problem with firmware update on Samsung laptop

(Topic created on: 24-04-2022 12:14 PM)
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Members_Czi177W
First Poster
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I have a Samsung laptop (Galaxy Book), and am trying to install the new firmware update via Samsung Update. I keep getting an error message 'Fail: Flash error. Flash tool reported error (103). Please check log file.' I have no idea what this means, but I've tried the update several times over several days, and got the same error message. Can anyone help / advise? (I have updated to Windows 11, if that makes a difference.)  Thank you.

10 REPLIES 10
KholaI
Moderator
Moderator
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Hi @Members_Czi177W 

Could you try the steps in the following link: https://www.samsung.com/us/support/answer/ANS00083923/

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antikythera
Black Belt 
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Go into Windows defender and look at device security options, if core isolation is on you may want to try turning that off temporarily.
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Members_D0IKqi3
Apprentice
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I have this same issue. It is very frustrating because I cant tell what I am doing wrong 

Members_D0IKqi3
Apprentice
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This link has no instructions that help this specific problem. I have used the link but it did not solve the problem

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Members_D0IKqi3
Apprentice
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This was already off for me

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cgandf
Student
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This is not helpful.  I also have same issue.  

What is error 103 ?

How do I rectify it and allow the update to be installed ?

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BrendaShine
First Poster
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Go to C:\Users\-yourlogin-\Downloads\SamsungUpdate to locate the BIOS update exe.If it's not there, open windows explorer and search for the update file (e.g. P17CFD).

Once you find it, right click it and select 'Properties', in the compatibility tab go to the drop down menu and select 'Windows 8' and make sure the box above it is ticked.

Click apply, then OK. Now right click the file and run as administrator.

It should now work fine.

 

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JRiley
First Poster
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Thank you! This has been driving me crazy, your solution worked great!

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speeddemon
First Poster
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i have NP930QDB-ke1us galexy book pro the 2 ijn one with evo core i7 and it seems to be stuck in boot loop im assuming but not shure iver tried everything killing the battery then letttng it full charge every type of button configuration ive seen in forums or samsung website is there any to so load or push a install from another device via usbc please help. ive literaly  tired everything 
 
 
 
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