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Original topic:

Portable SSD T5 connected to USB C on windows laptop HELP

(Topic created on: 18/01/20 11:47)
Aliasrezistance
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Computers & IT

I have the ROG Zephyrus GX502GW - technical specs can be found here:

 

https://www.asus.com/uk/Laptops/ROG-Zephyrus-S-GX502/Tech-Specs/

 

Connecting the Samsung T5 portable SSD to the laptop does nothing and windows does not recognise a connection to the USB C port. I can use the SSD when it is connected to the USB A 3.1 port however.

 

As a way of troubleshooting, I connected my Google Pixel 2 phone (which has a USB C connection) and the device is recognised in windows 10. 

 

How do I use the SSD with the USB C port?

 

Thanks

3 REPLIES 3
ChrisM
Moderator
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Computers & IT

Hi @Aliasrezistance 

 

We have a specialist team set up to deal with these types of query. You can contact them as follows:

 

Hope this helps!

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alterno
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Computers & IT

 Same problem here with my Asus Zenbook UX501VW. It would be great for the community to have an answer here instead of getting rid of us with another redirected e-mail...

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leventeengel
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Computers & IT

I have the new Xiaomi PRO 15.6" notebook and I have the same problem with a Samsung T5 SSD. It is not recognized with the type-C porty. But if I change to another type-C cable it works but not at full speed. I also checked the cable (the original) with my phone and works fine.

 

Help

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