Notebook RF511 turns off when plugged in power outlet

[ricardoftjunior]

Hi,

It's been 3 or 4 months since my notebook RF511 model started to turn off when plugged in the power outlet. I've already changed the battery, bought a new charger, ran tests over possible heating problems (using HW Monitor), but I didn't find a clue.

What could be the reason of this problem? It's something really annoying, 'cause when I'm working and the battery is about to die, i have to turn off the computer, wait for it to charge completely and, then, I can get back to work.

Thanks in advance.

[strawberry cake]

@ricardoftjunior 

hello

try the BIOS reset:

• turn on the notebook
• press F2 repeatedly
• while on BIOS menu,
• press F9 to load default settings
• press F10 to save and exit

if persists,

backup your files and do the factory reset

if still persists,

contact Samsung Support for repair options

😉

[ricardoftjunior]

Hi strawberry cake,

Thanks for your answer.

I tried the BIOS reset, but it didn't solve my problem.  The factory reset is not working on my computer, I guess the partition that had the original Windows was erased when I upgraded from Windows 7 to Windows 10.

I'm trying another options before taking the notebook to a Samsung assistance.  One thing I noticed is that the computer does not turn off when I'm in the BIOS menu sreen, no matter how long I stay there.  Could this problem be related to my SO?

Regards,

Ricardo Junior