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My Galaxy Book 2 Pro 360 does not charge up

(Topic created on: 08-10-2022 12:20 AM)
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jamie_w
First Poster
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Hi, here are the details of the problem I got:

- battery remains the same percentage while the charger is plugged in.
- red indicator light flashing.
- the percentage of battery goes down when unplugged but never goes up again.

Could anyone suggest what I should do please?
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7 REPLIES 7
Obsydian
Samsung Members Star ★
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Red light when charging should not flash so a problem, try blowing both the cable and the charge port, check if any dust, debris, note this shouldn't occur on such a new device.

Secondly what are you using to charge, is it the genuine supplied charger and cable?
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Ingipingi12
Student
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I have exactly the same problem with my Galaxy Book 2 Pro 360 using the original cable and adapter. I think it happened after a Windows update or Samsung firmware update and is not hardware related.

@jamie_w Did you solve it?

jamie_w
First Poster
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Yes, it somehow charged again a few days later.
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Ingipingi12
Student
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It started charging again like normal after I unplugged it and did a full shutdown (shift + shutdown). I still don’t know what caused it but I’ve had no problems since then.

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congavri
First Poster
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I have the same problem. The charger and the cable it's genuine. Red led flashing and I can not start it. I have tested the charger with my phone and the charger works fine... fast charging the phone. Any ideea?
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PaulM1
Moderator
Moderator
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That's definitely not what I'd expect, @congavri. If you're based in the UK, I'd recommend going through the steps outlined on the self-service repair portal here:

https://www.samsung.com/uk/support/repair/

Just choose the Computing option > Galaxy Book. You will then be taken on a repair journey, as it were. If the steps do not help you resolve this, you will be able to book a repair. Should that need to be arranged, our Product Specialists will call you to advise you about the next steps.

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Members_T6wHGBO
First Poster
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Hi, My Galaxy book  pro 360 does not charge since yesterday. The battery has now gone dead. It was charging fine up until this afternoon. When plugged in with orignal charger no light comes on to indicate it is plugged in. 
Any idea on what to do from here. I'm located in Ireland

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