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My Galaxy Book 2 Pro 360 does not charge up

(Topic created on: 04-12-2022 08:39 PM)
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jamie_w
First Poster
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Hi, here are the details of the problem I got:

- battery remains the same percentage while the charger is plugged in.
- red indicator light flashing.
- the percentage of battery goes down when unplugged but never goes up again.

Could anyone suggest what I should do please?
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6 REPLIES 6
Obsydian
Samsung Members Star ★
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Red light when charging should not flash so a problem, try blowing both the cable and the charge port, check if any dust, debris, note this shouldn't occur on such a new device.

Secondly what are you using to charge, is it the genuine supplied charger and cable?
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Ingipingi12
Student
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I have exactly the same problem with my Galaxy Book 2 Pro 360 using the original cable and adapter. I think it happened after a Windows update or Samsung firmware update and is not hardware related.

@jamie_w Did you solve it?

jamie_w
First Poster
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Yes, it somehow charged again a few days later.
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Ingipingi12
Student
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It started charging again like normal after I unplugged it and did a full shutdown (shift + shutdown). I still don’t know what caused it but I’ve had no problems since then.

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congavri
First Poster
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I have the same problem. The charger and the cable it's genuine. Red led flashing and I can not start it. I have tested the charger with my phone and the charger works fine... fast charging the phone. Any ideea?
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PaulM1
Moderator
Moderator
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That's definitely not what I'd expect, @congavri. If you're based in the UK, I'd recommend going through the steps outlined on the self-service repair portal here:

https://www.samsung.com/uk/support/repair/

Just choose the Computing option > Galaxy Book. You will then be taken on a repair journey, as it were. If the steps do not help you resolve this, you will be able to book a repair. Should that need to be arranged, our Product Specialists will call you to advise you about the next steps.

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