08-10-2022 12:20 AM
08-10-2022 07:52 AM
04-12-2022 06:55 PM
I have exactly the same problem with my Galaxy Book 2 Pro 360 using the original cable and adapter. I think it happened after a Windows update or Samsung firmware update and is not hardware related.
@jamie_w Did you solve it?
04-12-2022 08:39 PM
09-12-2022 10:45 PM
It started charging again like normal after I unplugged it and did a full shutdown (shift + shutdown). I still don’t know what caused it but I’ve had no problems since then.
25-03-2023 04:03 PM
25-03-2023 05:34 PM
That's definitely not what I'd expect, @congavri. If you're based in the UK, I'd recommend going through the steps outlined on the self-service repair portal here:
https://www.samsung.com/uk/support/repair/
Just choose the Computing option > Galaxy Book. You will then be taken on a repair journey, as it were. If the steps do not help you resolve this, you will be able to book a repair. Should that need to be arranged, our Product Specialists will call you to advise you about the next steps.
3 weeks ago
Hi, My Galaxy book pro 360 does not charge since yesterday. The battery has now gone dead. It was charging fine up until this afternoon. When plugged in with orignal charger no light comes on to indicate it is plugged in.
Any idea on what to do from here. I'm located in Ireland