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Original topic:

INVALID SERIAL NUMBER in Samsung Redemption

(Topic created on: 29-09-2020 03:02 PM)
jbl14
First Poster
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Computers & IT

I bought a 970 Evo Plus 1TB, Samsung has a cashback promo for SSD's. But when I type the serial number on Samsung Redemption site. It says the Serial number/IMEI is invalid. Does anyone experience the same?

 

I have emailed promos@samsung.au multiple times already but no luck on reply.


Can anyone confirm that this cashback promo is legit?

 

 

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59 REPLIES 59
ccvale
Journeyman
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Computers & IT

IS THERE AN ANSWER/?

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StephK1
Moderator
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Computers & IT

Hey @ccvale! Sorry to hear about this issue with your promotional claim. From the links posted, it seems this isn't a UK promotion, so we don't have any info to provide, unfortunately. For further support, please reach out to the Samsung support team in your region using the following link: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

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arikau
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Computers & IT

It’s legit. I used the code printed on the back of the hard drive. Don’t use the code printed on the box.

it worked. I bought mine from eBay. 

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ccvale
Journeyman
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Computers & IT

I just contacted Australian Support Chat and they are following it up with the promotions team when I get an answer I will post it here for all to see . I have 7 drives to claim the redemption on so lets see what happens. 

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ccvale
Journeyman
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Computers & IT

LOL I just realized this promo is 2020 and I am having problems with a 2021 promo!! LOL Oh well the problem looks like its the same problem and no one put up an answer!!

 

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ccvale
Journeyman
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Computers & IT

I tried the code printed on the SSD and it still didn't work??

 

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ccvale
Journeyman
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Computers & IT

Looks like its happened before!!

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ccvale
Journeyman
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Computers & IT

Cheers

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arikau
First Poster
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Computers & IT

Yeah I ran into the same problem for 2021 promo. And found this page which was for 2020. Anyway, I used the code printed on the box, and it was invalid, then I used the code printed on hard drive which has an extra character at the end and it worked. My claim is being processed. Good luck with yours, (try to use different browser perhaps, clear cache ect).

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Brucez
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Computers & IT

bought a QVO 1TB, used the SN from the SSD itself, still showing it is invalid? Should go for the WD instead.

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