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Original topic:

Galaxy book pro 360

(Topic created on: 04-09-2022 01:10 PM)
pinkrabbit96
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Computers & IT
Hi all, I have a Samsung galaxy book pro 360 and I cannot get it to turn on. 

I've tried support and they gave the basic trouble shooting.

If I plug the charger in I get the red charging light to say its charging, then the screen flashes on to show a battery charging and then goes off.

I've tried holding the power button in etc but nothing workings. 

 Currently waiting for it to run out of charge to see if that helps but it's on 80% so I have a long way to go 
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5 REPLIES 5
Obsydian
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Computers & IT

I had the same issue with my Book2, i found it only needed a short press, rather than moderate or long, plus give it a moment to react.

Red light is charging, turns green when fully charged.

Regards Obsydian
DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 i5 [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 [Mobile], Watch5 [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075CSM [Microwave], Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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pinkrabbit96
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Computers & IT
I'll try that but so far nothing has worked, my friend thinks I may need a new battery as I let it die and left it dead for a few days
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pinkrabbit96
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Computers & IT
This is what I get then it goes off and nothing happens, the light stays on at the side if the chargers in but if its not it goes off also 20220911_172231_27252_1662913352.jpg
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Obsydian
Troubleshooter
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Computers & IT
I would immediately return it as faulty and either exchange for a new one or buy a new one.

Are you using the supplied charger and cable ?
Regards Obsydian
DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 i5 [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 [Mobile], Watch5 [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075CSM [Microwave], Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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pinkrabbit96
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Computers & IT
Yeah still using the original charger and the charger works fine. The device is on contract with o2
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