Galaxy book pro 360

pinkrabbit96 · ‎04-09-2022

Hi all, I have a Samsung galaxy book pro 360 and I cannot get it to turn on.

I've tried support and they gave the basic trouble shooting.

If I plug the charger in I get the red charging light to say its charging, then the screen flashes on to show a battery charging and then goes off.

I've tried holding the power button in etc but nothing workings.

Currently waiting for it to run out of charge to see if that helps but it's on 80% so I have a long way to go

Obsydian · ‎06-09-2022

I had the same issue with my Book2, i found it only needed a short press, rather than moderate or long, plus give it a moment to react.

Red light is charging, turns green when fully charged.

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

pinkrabbit96 · ‎11-09-2022

I'll try that but so far nothing has worked, my friend thinks I may need a new battery as I let it die and left it dead for a few days

pinkrabbit96 · ‎11-09-2022

This is what I get then it goes off and nothing happens, the light stays on at the side if the chargers in but if its not it goes off also

Obsydian · ‎11-09-2022

I would immediately return it as faulty and either exchange for a new one or buy a new one.

Are you using the supplied charger and cable ?

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

pinkrabbit96 · ‎11-09-2022

Yeah still using the original charger and the charger works fine. The device is on contract with o2

Wes3 · ‎13-12-2022

Guys I need help I did an update on the galaxy book pro and it restarted with a black screen I could still move my cursor and sign out but that was it shortly after I decided to reset the laptop completely and it then it has stayed on just a moment and wouldn’t move please help only just got this today