Double sided printing on X4250LX

[kyles278]

Hi. I'm hoping someone can help me. I got this printer second hand, X4250LX, with the assurance that it prints double sided, as that's what I need it for. Despite me selecting it to print double sided on the computer, and also doing it on the screen of the printer, it is still only printing single sided. I'm wasting so much paper trying to sort this! Can anyone offer advice on what I can do please. I don't want to have to get rid of the printer as it took forever to get people to move it up 2 flights of stairs for me, and I desperately need it to print double sided for me. I'm not the most technically knowledgeable either. Many thanks

[AustinMc]

Welcome to the Samsung UK & EU forums. If you could upload some pictures of your printer settings on the computer and the printer, it would be easier to assist you. Thanks!

[kyles278]

This is what is in the printer properties on the computer (above)

This is what I'm selecting when I'm trying to print (above)

I can't remember how I got the screen up on the printer now.

[AustinMc]

Hi! If you see the "pages per sheet" option in your second picture, if you set that to 2, that should solve the issue, I believe. Keep me posted thanks 😊

[AustinMc]

It may also just print 2 pages on one side. Maybe try printing one sheet first and see if it works, and we can troubleshoot further from there.

[AndrewL]

@kyles278: Please note that Samsung no longer manufactures or provides support for printers, and subsequently all Samsung printer related support is handled directly by HP. Please visit the official HP website via the link below for further assistance and questions on your printer, including drivers, downloads and other related support.

https://support.hp.com/gb-en/products/printers/samsung-printers

[kyles278]

Yes, I know. I went to HP and ordered their technical help, but at the moment, I'm not getting anywhere with that, as I'm stuck on whatsapp with a virtual assistant going round in circles. When I phoned the number provided after payment, I can't get through to a real person, it advises me to leave a message, which I can't do as I can't access the serial number, and it only gives hp options. And whatsapp was the second option, but that's going round and round in circles as mentioned

[kyles278]

Thank-you for your help. This is what it did, it printed the 2 pages on one side.

[AustinMc]

Can you upload the preferences menu from the first image please? Thanks

[kyles278]

This might be it? When I've changed it (the bit where it says none to flip on short edge), then pressed apply, the following comes up: