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How to update only selected drivers in Samsung Device Care?

(Topic created on: 25-10-2024 12:41 PM)
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Malakias
Journeyman
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Samsung Updates app has been recently removed and the updates are supposed to be done by Samsung Device Care. However, there seems to be no way to select which updates it makes. For example, now it offers me three additional apps (Color Engine, Online Support Platform Engine and McAfee LiveSafe) together with NVIDIA drivers, and I don't want to install these apps. But I cannot select only the driver or any other individual update because the only option is to click update all. And please, don't even suggest that I can just remove the apps later...


Screenshot 2024-10-25 142520.png

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17 REPLIES 17
AustinMc
Voyager
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If it's trying to update those apps or drivers, that would mean they are already installed and aren't at the latest version.
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Malakias
Journeyman
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What do you mean "they are already installed" ??? They are NOT installed: I can see Nvidia drivers are still version 31, and by the way I have restarted after this update info:


Screenshot 2024-10-25 152850.png

Also, what would be the point of showing "available updates" if it would have already updated them? And besides, I have not allowed automatic updates.

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AustinMc
Voyager
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You stated you "don't want to install these apps." The apps are already installed; you mean you don't want to install the updates, not the apps. Thanks!
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Malakias
Journeyman
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No, that's not true either: I have only Color Engine app (which I just noticed), but I don't have the other apps, Online Support Platform Engine and McAfee LiveSafe.
So, it really wants to install these apps as new apps for me.

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AustinMc
Voyager
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May I ask what antivirus software you use? And I'm assuming your on windows 11? Thanks
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Malakias
Journeyman
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I don't have any special antivirus software, only the default Windows Defender Antivirus in Windows 11.

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AustinMc
Voyager
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It is strange that it would try to download an update for an app that isn't installed. Could you navigate to your Programs and Features page in the Control Panel for a full list of every installed app and driver, hidden or not, and cross-reference everything?
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Malakias
Journeyman
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Yeah, this is the whole list, do you see McAfee or Online Support Platform Engine:
Screenshot 2024-10-25 160150.png

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AustinMc
Voyager
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Open File Explorer from the taskbar > View > Show options > Hidden items, and then navigate back to the Programs and Features section to see if there are any additional programs or drivers. Thanks!
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