@Albion113: I'm not sure which product you're referring to, unfortunately. Please can you confirm the model number of your device, when and where it was purchased, and what it is you're attempting to claim, and I will look into this for you.
@Albion113: I'm not familiar with that promotion, or the product itself. We do have a Galaxy Book range, but the Notebook 4 is not a part of it. Can you confirm where you purchased your S21 Ultra from?