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Broken Laptop

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Apprentice

 

New Member
 

Laptop model: Samsung NP270E5E

5 days ago, my laptop requested an update. We forgot to put  the laptop on charge while it was updating, so it died mid-update. It wouldn't turn back on, so we left it off overnight. The next day the laptop turned on and worked absolutely fine. However, when I turned it back on the next day it showed a black screen with the windows 10 logo, along with a circle that said something along the lines of ''automatic preparation takes place''. After about 5 seconds, it turns off, turns on then turns off. Basically bootlooping. We've tried so many buttons, F12, F10 , ESC and so on, but nothing seems to be helping. If you can help, please tell us! The laptop is urgently needed for online schooling.

 

(previous topic messed up so posting again)

4 REPLIES 4
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Moderator
Moderator

Hi @kristine1 

 

Did you manage to get this resolved or are you still having the same issue?

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Yes. Nothing seems to be working, we've tried a bunch of alt+ctrl+f10 combinations, still on bootloop.

 

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Moderator
Moderator

It might be best to get in touch with the PC & Office support on this one. You can contact them via Live Chat or by calling the number 0333 000 0333 🙂

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Thank you, doing that right now!

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