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Original topic:

Broken laptop

(Topic created on: 25/09/20 19:06)
kristine1
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Computers & IT

Laptop model: Samsung NP270E5E

5 days ago, my laptop requested an update. We forgot to put  the laptop on charge while it was updating, so it died mid-update. It wouldn't turn back on, so we left it off overnight. The next day the laptop turned on and worked absolutely fine. However, when I turned it back on the next day it showed a black screen with the windows 10 logo, along with a circle that said something along the lines of ''automatic preparation takes place''. After about 5 seconds, it turns off, turns on then turns off. Basically bootlooping. We've tried so many buttons, F12, F10 , ESC and so on, but nothing seems to be helping. If you can help, please tell us! The laptop is urgently needed for online schooling.

 

-kristine

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TessM
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Hey @kristine1 ,

 

have you tried the Recovery Mode? You can find how to do this from page 94 in this manual: https://downloadcenter.samsung.com/content/UM/201412/20141209153711206/Win8.1_Manual_ENG.pdf

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TessM
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Hey @kristine1 ,

 

have you tried the Recovery Mode? You can find how to do this from page 94 in this manual: https://downloadcenter.samsung.com/content/UM/201412/20141209153711206/Win8.1_Manual_ENG.pdf

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kristine1
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a

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