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Book2 Pro 13.3" keeps booting up after shutting down

(Topic created on: 08-06-2022 06:29 PM)
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R0M3KR3NV4Y
Journeyman
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Concerning the Samsung Galaxy Book2 Pro 13 NP930XED-KA1NL

Laptop can not be shut down. Keeps rebooting as soon as it's shut down. Doesn't matter if the lid is left open, if the lid is closed, with auto booting disabled (Samsung Settings), with all lid settings set to do nothing (Windows settings)... Can't put it away in a sleeve or in my backpack, because it stays on, which would eventually cause it to overheat. Absurd. I'm about to give up on this thing. Having a lot of trouble with audio too, see this topic. Very disappointed. Unacceptable for 1500 euros! What to do?

Screenshot 2022-06-08 192315.png

 Screenshot 2022-06-08 192456.png

Even with the lid settings (Windows settings) set to shut down when the lid is closed, it still does not shut down...

Screenshot 2022-06-08 193925.png

 

Wasted three full days of my life trying to make it usable. Can't believe it was released to the market in this state.

4 REPLIES 4
Bigtasty65
Hotshot
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Have you tried factory resetting it? A pain to set it up all over again but it might fix the issue.
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R0M3KR3NV4Y
Journeyman
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Not in the context of this issue, but I have, multiple times, while trying to fix the audio issue. Might give that another shot, eventually.

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thanhdinh
First Poster
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Same issue with my 15 Book 2 Pro 360... who can help?

 

janiboy7665
Student
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I have the same problem with my 13 Book 2 Pro 360. Has someone solved it?

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