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990 Pro 2TB not showing in Magician - SOLVED

(Topic created on: 03-03-2024 09:34 PM)
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Harrison2
First Poster
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Hello,

I have recently Installed a new 990 Pro 2TB NVME drive into my motherboard's second slot, but the nvme is not being recognised by the Samsung Magician tool. I have attached a printscreen of what I mean. The magician recgonises my other two drives and allows for edits/updates/etc., but my new drive is nowhere to be seen.

Harrison2_0-1709501158070.png

So far I have tried:

  • Updating the drivers via windows device manager
  • Uninstalling the drive via windows device manager
  • Re-formatting the drive via windows disk management
  • Updating firmware via NVMe SSD-990 PRO Series Firmware ISO file on Samsung's Tool & Software page

Other information:

  • I am on Samsung Magician Software version 8.0.1
  • The drive is accessible through windows file explorer and I have successfully downloaded and ran a Steam game from it.
  • I have recently installed a new motherboard in order to facilitate the second NVME which is the ROG STRIX B550-F GAMING WIFI II.

Any help would be greatly appreciated. Thanks.

 

EDIT - SOLVED

Ended up fixing the issue after a couple steps. Not quite sure which was the fix but they were:

  • Swapped 990 Pro into other NVME slot
  • Cleaned drive using diskpart in cmd
  • Converted drive to GPT type using diskpart in cmd
  • Clean install of windows onto the 990 Pro 2TB via a USB boot drive
  • Put the 990 Pro back into its original slot
  • Reinstalling Samsung Magician onto clean Windows install
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Peter_Svancarek
Apprentice
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The same problem.
"Crystal Disk Info" program works.

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