990 Pro 2TB not showing in Magician - SOLVED

[Harrison2]

Hello,

I have recently Installed a new 990 Pro 2TB NVME drive into my motherboard's second slot, but the nvme is not being recognised by the Samsung Magician tool. I have attached a printscreen of what I mean. The magician recgonises my other two drives and allows for edits/updates/etc., but my new drive is nowhere to be seen.

So far I have tried:

• Updating the drivers via windows device manager
• Uninstalling the drive via windows device manager
• Re-formatting the drive via windows disk management
• Updating firmware via NVMe SSD-990 PRO Series Firmware ISO file on Samsung's Tool & Software page

Other information:

• I am on Samsung Magician Software version 8.0.1
• The drive is accessible through windows file explorer and I have successfully downloaded and ran a Steam game from it.
• I have recently installed a new motherboard in order to facilitate the second NVME which is the ROG STRIX B550-F GAMING WIFI II.

Any help would be greatly appreciated. Thanks.

EDIT - SOLVED

Ended up fixing the issue after a couple steps. Not quite sure which was the fix but they were:

• Swapped 990 Pro into other NVME slot
• Cleaned drive using diskpart in cmd
• Converted drive to GPT type using diskpart in cmd
• Clean install of windows onto the 990 Pro 2TB via a USB boot drive
• Put the 990 Pro back into its original slot
• Reinstalling Samsung Magician onto clean Windows install

[joseivanbeau]

Hi

I have the same issue several time, My Computer has an ASROCk x670e pg lightning, just 6 months old.  Currently the system drive is an MSI 1tb, so I decide to at the 990PRO for gaming.   Suddenly after several months the drive just dissapear from windows 11.  Reboot the computer to find out the drive still showing in the BIOS.  Restart the computer and reapears in windows again, ran the diagnostic no issues.  Open a RMA and Closed it because the drive was working normal again.  Today the drive dissapear, restarted once no show.  Restarted 2nd time check the bios, drives was listed, then complete the boot cycle and the drive reappears again, no issues after that.   Somebody from SAMSUNG needs to explain what is the issue.  I was thinking the Main Board may have some issue, but after knowing that this is happening again to other users with different Main Board, I understand the issue is the drive.  The situations is I open an RMA they will send me a refurbished drive.

[AdeizaSama]

This is my issue too. I use it for only data and gaming. When the computer goes to sleep or shuts down, the drive disappears. I have to either restart multiple times, reinsert the drive (internal) or play with the SATA selection mode in the BIOS.

I've converted it to GPT but still no luck. It's also not showing up on Samsung Magician's dashboard, but it does show up in the dropdown when I try to "transfer OS to a Samsung drive" using Magician.

Am I supposed to install a Windows into the drive or flash it somehow before it shows up on Magician? From research it seems my solution is to update the firmware and increase performance on Magician, but I can't get to that stage.

[Afg_og]

It's definitely a problem with drive, I am having the same problem with my 990 pro 2tb and have to hard reset to get it into Windows 10. Sometimes it crashes immediately or at random while doing tasks like editing Photos or playing games. I have a 970 1tb which replaced this one and didn't have any problems.

[Thri11Seeker]

I just got a 990 pro and I cant get it to register on magician either tried everything listed and I just keep getting stuck back at where I was tried running iso but all it does is create a new disk completely separate and it keeps saying invalid serial number in app. As for genuineness I think its hard to perfectly match all the details that samsung has on their packaging, but I am lost now on what the hell to do because I can't get it to register in magician to use any of its tools I've disabled RAID even and it doesn't matter.

[BlueJhay]

I'm using Win11 & got my Samsung 990 Pro 4TB to work by right-clicking the Start menu & select Disk Management... then on that screen, right-click on the drive to format it etc. Once that's done, it should be seen by Windows Explorer, but Samsung Magician will tell you that there's "no usable drive found" (might be worded differently).

Open Samsung Magician, click on the Refresh button so it scans your system for drives. The new drive should now be visible in Samsung Magician. The refresh button is near the top-right, just under the "X" that closes the program. (See screenshot.)

Afterwards, I'd go through the advanced power settings and make sure there aren't any settings that will put it into sleep mode due to inactivity etc. I recommend disabling hybrid sleep (or any sleep) on Windows; it can glitch from time to time.

Hopefully this won't be needed, but whenever Samsung Magician has an update that's been installed & your drive disappears, try clicking Refresh again to rescan for existing drives.

[Peter_Svancarek]

This happened to me today, and on both Samsung SSD I have on my Acer Nitro. On top of that I have lost the health status view on both drives.
I tried to reinstall Samsung magician, I have checked BIOS as advised by some people. Nothing helped.

No way I'm going reinstall the system after 3 months. I think I will uninstall Samsung magician and forget that such software exist.

[Mantxu]

 I have the same problem but with the 990 Evo Plus 2TB. My disk does not appear in Disk Management nor Samsung Magician and my PC, but it appears in Device Manager and BIOS.

 

[babacakka]

I have the same problem with a Samsung 990 Pro  1TB but I thought the problem is caused by the new Windows 11 preview builds... Because my problem started after a Windows Update.

But if it was caused by Samsung drive itself, then Samsung probably and already must be in a preparation for a new firmware addressing the issue.

[babacakka]

Today Samsung released the new version of Samsung Magician but the problem remains unsolved... Still 1 TB Samsung 990 Pro is missing in the software...

I can see it in the Device Manager, I can see it in the HWInfo64 and CrystalDiskInfo but I cannot see it in the Samsung Magician software... kinda weird... The drive seems to be working ok, but why Samsung's software ignores 990 Pro?