❗UPDATE❗Q990D Soundbar issue

[ApocalypseRogue7122]

Hey guys,

Some news regarding the Q990D Soundbar issue after #Samsung OTN firmware update 'bricked' the devices. 

The authorised UK repair company (Mint Group FX) received the PCB that needs replacing after ordering it from Samsung. An engineer is coming to repair my Q990D on site. Whilst I'm very happy about this it is seeming like a lottery of who gets the part and who have to accept either a replacement or refund, if you opt for a replacement you still need to send your soundbar back. 

The refunds are based on how old the Q990D are, I've spoken to and read about people getting only partly refunded. 

[JAMES4578]

@ApocalypseRogue7122  Glad you have been fortunate with on site repair, process not always straightforward due to availability though.  Will be  somewhat frustrating if only elegible for partial refund.

[ApocalypseRogue7122]

Extremely fortunate, yes, especially after chatting with Mint FX. They told me that they're inundated with call 'for service' and struggling to get the required parts from Samsung. And only offering a partial refund depending on the age of your soundbar, that Samsung broke is pretty rubbish imo.....

[Buckjunia]

I got a replacement yesterday spoke to support team got a code and returned it to curry's hope this helps every one. Get code form them and return to the store you got it 👍🏿

[Sly27]

In US they only accept the unit to be sent in..i am disabled and can not carry a 70lb unit to ups....

they flatly refuse in home repairs

[ApocalypseRogue7122]

Sorry to hear that I completely understand your frustration. With my Q990D the UK tech Co. only came out to collect the soundbar, the repair was carried out back at their workshop. It's due to be delivered back to me tomorrow (10 April) after having a a new PCB fitted, it's taken a while to sort as there are stock issues of said board. I'm grateful to be one of the "lucky" people who got a swift resolution. Fingers crossed for tomorrow 🤞🏻