07-01-2020 08:28 PM in
When Inuse Spotify connect to connect my IPhone to my Soundbar and subsequently adjust the volume on my IPhone, the volume suddenly jumps to an extremely high level on the Soundbar and indicates “Halfway” on the IPhone. Have to adjust al the way to it lowest setting on the phone to have a somewhat acceptable background level and subsequent volume adjustments can only be done very coarse. Any Idea how to fix this?
22-05-2020 03:43 PM in
Finding E-mail page for tech support is rather difficult:
I send them an E-mail, hope this helps.
Issue might not be Samsung specific, they can provide the means to make it less annoying.
If their customers turn deaf then they will for sure lose them in certain areas of their consumerproducts.
29-05-2020 08:16 PM in
I have the same problem with my soundbar Q80R.
It is not really possible to change the volume via iPhone.
Using the SmartThings App it always jumps 5 volume steps up and down.
Using the spotify app you can change the volume step by step up. Pressing down it goes to 0! 😞
Using the lock screen on the iPhone it could happen, that it changes to volume 50 immediatelly.
Please change your software! It is a pretty good soundbar, but the volume management via software is horrible.
24-07-2020 07:11 PM in
Have the same issue with my Q90-R. It super annoying use it with spotify. Its impossible to control volume with phone. I would expect a much better functionality for a such expensive product. Please fix this issue as it is serious problem and I cannot use it for music !!!
28-07-2020 08:23 AM in
Is Samsung watching this? I'm going to forward this topic again to one of their Facebook tech supports.
I'm tired of getting heart attacks, and I also can't let friends use Spotify in my house on their phone, because of the volume spikes.
01-08-2020 11:43 AM - last edited 01-08-2020 11:44 AM
I got the same problem, almost blew the speakers since it jumped to 50 in a instance using my Gfs iPhone 6s. Get your act together Samsung. I got the Q96R soundbar btw
07-08-2020 03:26 PM in
This problem is not just annoying, it can be dangerous as well.
Twice last week, it happened to me while streaming music and my toddler was nearby. It scared her so much that she’s afraid to even be in our living room now. I’m very concerned that it could cause damage to her ears too. This soundbar is incredibly loud at 50%, and smartphones‘ volume is often set higher than that.
Unless Samsung has a software fix for this, I just can’t risk using the soundbar for streaming music again - which is more than 50% of the times I need it for.
The fix for this doesn’t have to be too complex (something like the volume limit feature in the Apple Music app will do). So I hope they release a fix soon.