14-06-2020 09:33 AM
Hello Guys,
I have a new Q80R soundbar and 3 laptops with windows 10. I have issue with the soundbar it keeps disconnecting a lot of times from my laptops, not all 3 at the same time. I update the last firmare 1010.200428 and still the same issue.
It's really frustrating to connect them all the time.
Anyone has an idea here?
Thank you,
George
14-06-2020 09:55 AM
14-06-2020 10:43 AM
Hi AndrewL,
Thank you so much for your answer, so appreciate it.
The soundbard is 2 meters away. I am still trying to find out why I have this problem and not moving so much around the house.
1. Yes, you are right here. I turned off all the bluethooth devices around me. Testing :).
2. I will try to keep a electromagnetic free zone. On my desk I have 3 laptops on wifi, this can be faulty.
3. I am connecting only one device at a time.
I was thinking that I have a faulty device. Even after the upgrade the problem was still here and that's why I made this post.
Thank you again for your help and time. I will update it in the comming hours, day. Please, if you have any other ideas, please posted here.
Have a nice Sunday!
28-09-2020 11:33 PM
I am having the same issue (US) and samsung replaced the BT chip - did not solve the issue. They will not comment / assist further 😕