05-04-2021 04:26 PM
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I have a Harman Kardon Q70R Soundbar and a Q70T QLED TV. They are right next to each other, however the soundbar constantly loses bluetooth connection to the TV.
The connection will drop, then about 5 mins later will reconnect, only to do it again minutes later. Does anyone have any thoughts on how to fix this very frustrating problem?!
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12-04-2021 09:57 PM
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05-04-2021 04:39 PM
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Hey @iando ,
happy to try to help you from here. Can you tell us if both devices are up to date and what version are they currently running on? Do you have any external devices connected to the Tv or any Bluetooth devices nearby when that happens?
To check the current firmware version on the soundbar, follow these steps:
1. Check to make sure the Soundbar is powered off.
2. Press and hold the Sound Control (On the right of the Sound Mode button) button on the Soundbar remote for more than 6 seconds.
In the case of the TV, you can find the software information from Settings> Support> About this TV or Contact Samsung.
05-04-2021 07:04 PM
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Hi,
I just looked for updates on both the Soundbar and the TV, and they are both up to date.
In regards to external devices, there is a Playstation copnnected to the TV, but that isn't powered on. The only other things nearby would be my mobile phone, or an Alexa in the room.
05-04-2021 07:06 PM
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Firmware version for the SB: HW-Q70RWWB-1012.6
TV: T-NKMDEUC-1407.0
08-04-2021 02:14 AM
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12-04-2021 08:16 PM
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So, I have just tried this. I have connected an HDMI cable from the HDMI 3 port (eARC) to the HDMI out on the soundbar. I have changed the source to D.in - but nothing happens. Any ideas? I was under the impression this should be pretty straightforward?
12-04-2021 09:57 PM
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12-04-2021 10:00 PM
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That worked!! Thanks. It wasn't automatically picking it up for some reason. I also think it may have been the cable I was using, although I tried a few and none seemed to work.
12-04-2021 10:03 PM
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12-04-2021 10:05 PM
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