Samsung soundbar volume automatically goes down to zero

[Ek70]

Just bought a Samsung soundbar hw-q60r about a week ago and connected to. Samsung OLED tv. After a week whenjj b I turn on the soundbar volume starts at zero and increases when I push up but when I release it automatically goes down to zero. We tried the soundbar remote, tv remote all behave the same way. 

[Mortanon]

@Jacob-C  Thanks, glad I was able to help. 
Cheers

[EngineerMT]

Approximately 10 years ago, i bought Samsung soundbar hw-h450, and i had same issue which i didnt fix it, until i see this simple solution of yours. Thanks i appreciate you @Mortanon 🙌🏻

[KenTN]

The problem is with the Apple TV and specifically it’s remote. You can skip resetting the soundbar.  The issue is fairly well documented and a quick google search will yield many results. 

[justhrishi]

I have the HW a550/xl soundbar and this also has the same issue of volume going down to 0. 

I don't have an apple TV and have reset every device connected. i.e my Samsung TV, Satelite Box and Chromecast just to eliminate all possibilites. 

The issue occours even when no device is connected to the soundbar. And its strangely stuck on Shop 6 mode. Displays (SH06 when it turns on). I tried all community and Youtube hacks right from updating firmware, to resetting soundbar, to cleaning the remote.  Nothing seemed to work. 

Solution: This is how I finally fixed it.

I figured, that everything only works as usually when the physical "-" button on soundbar is pressed and held in place. So I just found a small coin, pressed it agaisnt the "-" button and taped it firmly to the soundbar so it stays pressed. Now everything works as usual. Hope this works for you guys. 

FYI: My soundbar is out of warranty and I live in the countryside so I cant be bothered to get samsug to comeout and have a look at it.

[Mortanon]

Huh, we're here on the Samsung forum and we're talking about issues with the Samsung soundbar, not the Apple TV remote.
Do you immediately think of the Apple TV remote when your oven doesn't work and do you search the internet for "well-documented" issues with it? Total nonsense.

[Borizio]

It’s a problem with the buttons on the side of the bar. Open it and disconnect the cord controlling the buttons of the long bar. Check on YouTube to see the exact cable and it will be solved. After 2 yrs of not using my soundbar I finally got the solution. Thank me later

[Paulo36]

I had the same issue and tried many things including calling Samsung.

Do this:
1) Unplug the soundbar from the wall ensuring it is completely turned off
2) Whilst it is unplugged, Hold down the power button on the soundbar and wait 10-15 seconds
3) Plug in the soundbar again
4) Setup the soundbar with your connected device

That should fix it