24-08-2022 02:29 PM in
Ordered the soundbar, delivered yesterday, set up went great and Alexa worked - ONCE.
Now it will not work at all.
Has anyone had this issue? And how did you resolve it.
25-08-2022 05:09 PM in
I had the exact same thing when i set mine up 4 weeks ago. It worked fine and played music then just like that it wouldn't 'wake up'.
I reset it twice and last week i reset it again. I connected the soundbar to my smart things app and then registered the soundbar to my alexa app on my ipad. However it didnt work until about 2 days later when it randomly 'woke' and now it's been working for the last 3 days
29-08-2022 09:07 PM in
Third day of use and I have the same problem. My firmware is 1008.2. Samsung's engineering team urgently needs to fix the software. I'm looking at a number of disgruntled users. I am frustrated with the product, company support and the Samsung company.
30-08-2022 07:58 PM in
Yes same here. No alexa functionality. When I now select 'link to amazon alexa' it just opens the alexa app and nothing happens.
It worked once ob the first startup and then hasn't since. No troubleshooting available or anything. Very poor from Samsung. Support is needed ASAP.
12-09-2022 09:21 PM - last edited 12-09-2022 09:24 PM
I had same problem and everything is fixed! Make sure the network what you select [2g/3g (5g won't supported)] to register your soundbar on smart things app is the same network you should connect your mobile too in order to use Alexa on sound bar -only then your soundbar alexa would work. For example first go to smart things app-»add device and while adding it will ask you to connect to a network (suppose i have 2g and 5g network option and i selected 2g network). Make sure you connect your mobile to this same network once device Is added successfully. Then go to alexa app and again add your soundbar which will get connect through your samsung account to the smart things app. Now shoot your voice commands to your soundbar andThis works!!
14-09-2022 05:48 PM in
Tried almost everything, changing router, registering/un-registering on Samsung/Alexa app, it is just random it starts working and then stops all of sudden, definitely a bug.