24-08-2022 02:29 PM
Ordered the soundbar, delivered yesterday, set up went great and Alexa worked - ONCE.
Now it will not work at all.
Has anyone had this issue? And how did you resolve it.
22-09-2022 11:18 PM
Same here, just bought a s61b soindbar and had nothing bust major issues inclusing one where alexa doesn't work no matter what I did. Tried multiple factory resets, nothing at all. It worked ONCE randomly but afyer a day it stopped responding and never was able to get it back ever since.
I feel like samsung is selling ***** and are getting away with it. Between the issues I have with frame 2021 tv and multiple problems with q600, q700 and now s60a, it's totally unacceptable! Worse part is that I read similar issues dating back years and are still happening. How can they get away with this!!!!???
29-09-2022 02:36 PM
I have had the same issue, Alexa worked when 1st set up but stopped working as soon as i installed the latest firmware update 1008.2 when it then stopped working, this is the second bar i have had that has done the same. i have spoken to support but didn't get a resolution. I guess i will keep my fingers crossed its resolved at the next firmware update. its very frustrating! and apparently you can't downgrade the firmware!
29-09-2022 03:45 PM
Guys download https://file.io/m3E1nRlU6MXR and extract on a usb drive, in root of usb drive there shall be a folder dotnet.inhouse having two files in it. Attach usb drive to q990B, it will update Alexa and will resolve issue, please let me know how it went.
29-09-2022 03:51 PM
Thanks Indian geek, before i do this and invalidate my warrantee, who are you and what is the fix? is it validated by Samsung?
cheers
29-09-2022 03:56 PM
I was having issue with Alexa and lodged complaint with Samsung India, engineer visited and updated with these files, i asked him to give copy which he did. Alexa is working fine for last 1 week.
29-09-2022 04:07 PM
Thank you
29-09-2022 05:26 PM - last edited 29-09-2022 05:27 PM
@Indian_Geek i'm getting 'file deleted' when i click on your link, any chance of a reupload?
@Timl1 - did this fix work for you?
Cheers guys
29-09-2022 05:51 PM
30-09-2022 08:57 AM
Please share mailid if you need these files
30-09-2022 09:12 AM - last edited 30-09-2022 11:11 AM by AshP_ ) in
Hi, this is my e-mail
Thank you