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Samsung Q990B not connecting to Alexa

(Topic created on: 24-08-2022 02:29 PM)
16779 Views
Chrissey
Student
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Ordered the soundbar, delivered yesterday, set up went great and Alexa worked - ONCE.

Now it will not work at all.

Has anyone had this issue?  And how did you resolve it.

112 REPLIES 112
mlanski
First Poster
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Same here, just bought a s61b soindbar and had nothing bust major issues inclusing one where alexa doesn't work no matter what I did. Tried multiple factory resets, nothing at all. It worked ONCE randomly but afyer a day it stopped responding and never was able to get it back ever since.

 

I feel like samsung is selling ***** and are getting away with it. Between the issues I have with frame 2021 tv and multiple problems with q600, q700 and now s60a, it's totally unacceptable! Worse part is that I read similar issues dating back years and are still happening. How can they get away with this!!!!???

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Timl1
First Poster
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I have had the same issue,  Alexa worked when 1st set up but stopped working as soon as i installed the latest firmware update 1008.2 when it then stopped working, this is the second bar i have had that has done the same. i have spoken to support but didn't get a resolution. I guess i will keep my fingers crossed its resolved at the next firmware update. its very frustrating! and apparently you can't downgrade the firmware!

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Indian_Geek
Journeyman
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Guys download https://file.io/m3E1nRlU6MXR  and extract on a usb drive, in root of usb drive there shall be a folder dotnet.inhouse having two files in it. Attach usb drive to q990B, it will update Alexa and will resolve issue, please let me know how it went.

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Timl1
First Poster
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Thanks Indian geek, before i do this and invalidate my warrantee, who are you and what is the fix? is it validated by Samsung?  

cheers

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Indian_Geek
Journeyman
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I was having issue with Alexa and lodged complaint with Samsung India, engineer visited and updated with these files, i asked him to give copy which he did. Alexa is working fine for last 1 week.

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Timl1
First Poster
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Thank you

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CMcG88
Student
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@Indian_Geek i'm getting 'file deleted' when i click on your link, any chance of a reupload?

@Timl1  - did this fix work for you?

Cheers guys

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Indian_Geek
Journeyman
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Indian_Geek
Journeyman
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Please share mailid if you need these files

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Walmiltur
Navigator
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Hi, this is my e-mail 

Thank you

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