I've followed all the steps, registered on SmartThings and linked to my Amazon account, but this feature does not work, unless I tell my echo dot to control the bar. I got it to work once and it never worked again. Any ideas?
I was told to do a factory reset, and try again. But ended up with the same results. I was then told it only works if you have the Alexa app open, which is a waste of time in my opinion, its the same as using the remote, infact the remote Is easier.
I'm going through their support process at the moment and will feed back. Clearly a firmware issue, I get it all linked but the Alexa app says the device is offline. Interestingly the speaker device appears online. See what they come back with, but expecting to find the speaker is designed ineffectively and their tech team are too busy building the next half baked product.
Well, I've returned mine, had 2 different bars both with the same issue. I reinstalled everything, created new accounts with the same outcome. Gone back to sonos, much much more expensive but at least it works!
Gave up returned and went back to sonos. Samsung truly are awful, had 3 bars all worked on flip of a coin with no firmware support. Cut your losses mate
