Samsung HW-Q900 doesn’t fit on tv stand

T22TMY · ‎02-01-2022

So I’ve got a QE65QN90A with a HW-Q900A, the manual for the Soundbar says to put the four little rubber feet on the bottom if you want to mount it on the TV stand. However, this doesn’t fit. The Soundbar won’t go under the tv so there is no way that the Soundbar will fit on the stand as shown in the manual.
Anyone had similar issues? Seems a bit stupid considering the Q soundbars and compatible with the Q symphony TV’s?
I’ve tried technical support but I think my dog has a better understanding on the product than the 2 people of spoken to so far!

DrSpook · ‎02-01-2022

Same problem on 55q94a. Checked TV manual : no alternative stand position. As a result, the bar sticks out too far for the sound to feel like it comes from the TV. Close to sending it back 😞

DrSpook · ‎02-01-2022

I can just about fit the sound bar on the stand, but it blocks the TV remote & ambient light sensors & will not go under the TV. We must be missing something

DrSpook · ‎02-01-2022

Doh 55qn94a TV, not q94a

DrSpook · ‎03-01-2022

Spoke to tech support. I have to send photos before they will escalate beyond first line triage.

T22TMY · ‎03-01-2022

Good job on getting someone to answer the phone!
Hopefully they give you some answers. Did they give you an address to send the photos to? Maybe I can piggyback it and send them mine so they have more than one scenario

Obsydian · ‎03-01-2022

I sent my Q800 back for this reason, then someone suggested trying the Q600, I found it sits perfect on the stand but no instructions to say where to put it and it sounds better

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T22TMY · ‎03-01-2022

This was my other thought. Though seems stupid for Samsung to limit the size of Soundbar to specific TV sizes or models.
I’m impressed with the Q900, so would be a shame to get rid of it. Just baffling why Samsung have done this and how no one saw this as an issue when designing these!

Hansli · ‎13-01-2022

I have the same issue with the Neo Q-LED TV QE55QN95A.

Any solution?

T22TMY · ‎13-01-2022

Nope. Only thing to do is get on to Samsung and keep reporting it until they accept they’ve made a fundamental error when designing these. Though Samsung Customer Services/Support is a joke and finding anyone that knows their ***** from their elbow is a challenge in itself.

It is possible that due to the upfiring speakers they don’t want the bar to sit under the tv. Though should you want to set it up that way and sacrifice some audio quality it should be personal choice really