S60 Soundbar - Alexa Language/Location changes unexpectedly

[GreybeardTheUnready]

My Soundbar S20 2024 is running software version 10160.

I have the location set to my home address in the UK and Language set to 'English - United Kingdom'

BUT ... For some reason it randomly sets the Language to 'English - United States' which not only changes the voice (not particularly important) but also changes it's response to 'Play Radio 4' from playing 'BBC Radio Four' to play  'JAM 24 Radio'.

I then use Alexa app on my phone to reset to 'English - United Kingdom' and all is well... until some random time/days later when it resets again to USA!

Any help appreciated.

[iamthecosmicdust]

Ensure your soundbar is running the latest firmware. Perform a factory reset to eliminate any software glitches.

[GreybeardTheUnready]

Thanks for advice - sadly it didn't work 😕