Hey guys, I put out a tweet on X regarding this issue and tagged Samsung. They responded this morning, according to them they are not aware of any issues...see my response!
Just a suggestion, put it out on as many public forums as you can.
@ApocalypseRogue7122: I'm very sorry to hear that you have experienced this issue with your Q990D soundbar, and for any confusion surrounding the available support for your query. We have received feedback from our AV Product Specialists, and they have confirmed that this issue is a result of an OTN (Over the Network) software update that has caused a small number of customers to report that their soundbar no longer responds to the Remote Control or local keys other than power on.
This OTN is now suspended, and customers that have updated via USB are not affected.
If your issue is the result of an OTN update, then it will be necessary to arrange an engineer's inspection and repair in order to get this resolved. If you are based in the UK then you can arrange the inspection yourself via the link below, or by reaching out to our Support Team via samsung.com > Scroll to the bottom of the page > Contact us.
https://www.samsung.com/uk/support/repair/
Please accept my apologies for any inconvenience this may cause you.
I'm so disappointed tbh, I am a big Samsung product lover, this leaves a bitter taste.....
All good 🙄😂
@ApocalypseRogue7122: If our online booking portal is currently down for maintenance, then please try again in 24 hours, or reach out to our Support Team via the link below, and an advisor will be able to assist you further.
