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Original topic:

Q700A subwoofer won't connect

(Topic created on: 16-11-2022 10:37 PM)
giraffeonastick
First Poster
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Audio & Video

Hello,

I took delivery of a Q700A and unpacked it tonight. Followed the setup instructions to the letter, and put the subwoofer in link mode - fast blinking blue light.

I then held down the up button on the remote forever (beyond a minute) but the subwoofer cannot connect to the soundbar.

I've moved them away from other products, turned the power off but the subwoofer blinks blue as soon as I put the power into it now, and the soundbar cannot connect to it at all.

Pressing the LinkID button causes a red light to temporarily show and then when I let go, the link like continues to flash.

I haven't even managed to connect it to my TV yet, let alone register the product with Samsung for warranty claims.

Have I got a faulty item and should I return it, or is there a reset process I can do to try and connect it up again?

 

Thank you 

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1 REPLY 1
Obsydian
Hotshot
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Audio & Video
I have owned the Q600, Q700 and now Q900A, all where a doddle to setup, barely any extra effort.

Best to either power everything down, back on and see, if not reset the TV restart all.
Regards, Obsydian

DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 Pro i5 5G [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 and ZFlip4 [Mobile], Watch5 40mm and 46mm [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vaccum), Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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