28-11-2021 10:02 AM - last edited 28-11-2021 10:03 AM
I have Samsung QN90A TV and Samsung HW-Q700A soundbar. I plugged the soundbar into TV via HDMI-eARC cable.
As I said in the title, my problem is that Q-Symphony is only available to play via Wi-Fi connection instead of HDMI-eARC cable.
I can only have soundbar play via HDMI-eARC, but not TV speakers + soundbar, that is only restricted to Wi-Fi.
When I go in Settings > Sound > Sound Output to turn on Q-Symphony:
Only option I get is "TV +[AV] Soundbar Q700A (Wi-Fi)" instead of "TV +[AV] Soundbar Q700A (HDMI-eARC)".
This surely means my audio output is limited when watching content with Dolby Atmos and alike, right?
Also, for whatever reason - whenever I turn on my TV, soundbar doesn't turn on autonatically, so I need to turn on Q-Symphony manually every time....
This is really driving me crazy, I really need some help here please.
05-12-2021 01:40 PM - last edited 05-12-2021 01:40 PM
So I did a factory reset on both my TV and soundbar which fixed the problem... sadly I cannot provide any more troubleshoot info as in why and how.
Hope this helps fixing your problem.
28-01-2022 12:58 PM in
Hi, any joy with a fix for this ? I’m getting the exact same issue with a HW-Q950T sound bar.
I have just ordered some premium ultra high speed HDMI Cables in the hope it may help !
27-02-2022 03:08 PM in
Was having same issue … was on arc hdmi for a year but then was Wi-Fi for some reason … after factory resets didn’t work I was at a loss … what finally worked for me was toggling the TV anynet+ CEC off and then on
27-02-2022 03:18 PM in
Tried Anynet+ off and on to no avail. So ***** frustrating that over £2,000 of tv and audio equipment from the same manufacturer doesn’t work as it should.
will be staying away from Samsung in the future.