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Issue with HW-Q70R-ZA Subwoofer

(Topic created on: 26-02-2021 10:54 PM)
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Bought a used HW-Q70R from Best Buy (only came with sound bar and subwoofer). Not sure if it's working correctly though. I'm streaming audio from my iphone and even when I turn the bass alllll the way down, the sub is still bumping. Even when I turn the soundbar to 0 and the sub to -12 (and bass to -6 in the equalizer), it's really loud. Bad sub or is that just how it is?

Tested with my Android phone and at least the sub gets softer if I turn the overall volume down, but it seems no matter what I do I can't control the sub volume and intensity independently. Anyone dealt with this before?  Or, is there anyway to reset my soundbar and sub?

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