03-01-2022 12:06 PM
03-01-2022 12:15 PM
08-01-2022 12:38 PM
08-01-2022 12:45 PM - last edited 08-01-2022 12:46 PM
09-09-2022 09:18 PM
having the same problem. i think a symphony just isn’t good and shouldn’t be used
29-12-2022 12:20 AM - last edited 12-01-2023 11:58 PM
Same problem with a TV S95B and soundbar Q700B with good HDMI 2.1 cable. Of course none of the fake advices on this thread helps. This technology is just not working.
I spent hours to try to fix sync, adjusting audio delay on both TV or soundbar, sometimes it almost work with some sources like Netflix on TV but it doesn't on other source like Nvidia Shield Pro. And when you think sync is ok on both speakers, well, you've just lost audio/video sync.
Hey Samsung, I gave you 2000 EUR to get this...
It's a shame that a such advertised feature is just *****
17-01-2023 12:50 PM
17-01-2023 02:43 PM
@GoodmanB, can you hear a difference between Dolby Atmos content and standard PCM 2.0 or 5.1 ? (can't try myself for next few days)
01-02-2023 11:01 AM - last edited 01-02-2023 11:01 AM
How do you get the firmware 1010 on Hw-Q990b I find the last 1008.2
15-06-2023 06:38 PM
Hey - new to the forum, but I have this same exact setup and am experiencing issues only with Atmos content. Latest Firmware on both the TV and Soundbar.
When I play something with Q-Symphony on that's 5.1 surround, it all plays as expected. No delay.
I normally am using an Apple TV 4K, but tested with Disney+ on the Samsung built-in apps. Same issue, so it's not connectivity with the Apple TV.
Just got a new HDMI 2.1 cable for the eARC connection of Soundbar > TV. All HDMI inputs are to the TV directly, not via the Soundbar.
All settings are set up properly on the TV... it's just this sync issue.
If I mess with the delay, I have to set it at 200(ms) in order for the audio between the TV and Soundbar to be synced up for Atmos content. But then the video/audio sync is off.
What's bizarre to me is that the Soundbar technically is getting the sound info after the TV, yet the TV audio output is the thing that is delayed, while the Soundbar is correct.
Just had Abt out here, and they didn't see any problems with any setup/connections. They're going to reach out to Samsung and see if they have any firmware addressing this issue that isn't public yet.
Anybody find a fix to this sync issue?