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HW-Q76R Surround works only with WIFI

(Topic created on: 12-01-2020 08:57 PM)
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Teucca
First Poster
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Hi,

 

So I have this weird problem with surround sounds. I have HW-Q76R soundbar with SWA-8500S rear speakers. I have connected my TV (UE65NU8005) with HDMI-ARC. I test my setup with Netflix's Test Patterns video. I have tried to change digital output settings with no luck: with PCM I get only stereo sound (I hear same sound from soundbar and rear speakers). When I try Dolby Digital or Dolby Digital+ I don't hear anything from rear speakers. However if I change soundbar connection to WIFI and use Dolby Digital, then everything works fine.

 

I have also PS4 connected directly to soundbar with HDMI and surround sounds works great with PS4's Netflix app.

 

Any idea what's wrong with my HDMI-ARC setup?

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SaudA
Troubleshooter
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Hi @Teucca

Not sure if you were able to get this resolved. I'll recommend speaking to our AV Specialists if the issue is still there. They can be reached here: 0333 000 0333.
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