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Unable to get audio through hdmi eARC in Q800d on my 2020 Samsung Frame

(Topic created on: 30-12-2024 04:00 PM)
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Abishek91
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Am unable to get audio through hdmi eARC port in Q800d soundbar through my 2020 Samsung Frame TV. Audio is received through source is wifi, optical, bluetooth but when selecting the source as eARC hdmi either the audio output is through my TV or there isn't any audio played at all.

The arc output through hdmi works with my Sony TV but doesn't work on my Samsung Frame. Got a technician to check the connection, even he wasn't sure of the problem. Not sure on how could this be solved. Tried resetting the TV and the soundbar but nothing helps. Any guidance here would be really helpful and appreciate.

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lminvti
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Hi @Abishek91 and warm welcome 👋

Sorry about your issue..

What else did you tried?
Have you checked Anynet+ is on?
Do you have latest firmware on your frame tv?
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Abishek91
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Thank you so much for responding, yes I checked both Anynet+ is on, checked for updates shows no updates available so I guess it's on latest version.

Tried Hdmi troubleshooting, shows soundbar in Hdmi 3 but doesn't initiate troubleshooting 

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