Freestyle 2 issue!

[Elmo21]

Help! Just switched freestyle 2 on and this happened. Sound working. Any ideas how to fix? 

 

[RedViper]

I have the same issue this week also. I have called samsung 5 times for support today, shared my camera so they can see the fault. Now they are now asking for a VAT proof of purchase, I got it over a year ago from EE, they have gave me a proof of purchase but it doesn't have VAT. The samsung support refuse to help me with this until there is a VAT proof given, EE will not provide. I just want my projector fixed.

[Elmo21]

Wtf… that’s not helpful at all!! We called Samsung and they asked us to boot it up whilst on video, and lo and behold it was working ok!! I just hope it continues to be the case as we are out of warranty now by 7 days.  Hope you get yours sorted. 

[Elmo21]

Actually scrub the above… it’s doing it again 🤦🏼‍♀️