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Original topic:

Arc not working on turn on

(Topic created on: 26-07-2021 12:38 PM)
Doondoons
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So I have this issue with my Q85T when my TV first turns on it doesn't detect the A/V unit. It has been working fine up until a few days ago. I now have to unplug the HDMI every time anyone has any ideas?

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TessM
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Hey @Doondoons ,

 

would you be able to share more information about the external device that is not powering on with the TV? Do the same thing happens if you plug this in a different port? 

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Doondoons
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It's a Pioneer vsx 330 k the unit stays powered on at all times just the TV used to just detect it right away. I had a message once saying my receiver wasn't plugged into the arc channel, which it was. Had to unplug and plug back in to get it to work. Which now is the case every time without the error message.
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TessM
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Thanks for that info @Doondoons . Do you have an alternative cable to test this we can find together if this is an issue with the port, the cable, or any of the devices? 

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