930c 1010 firmware

[Avrez101]

Hello,

My 930c soundbar recently updated its firmware to the new 1010 version as I accidently selected auto update in the smart things app. It now sounds flat, compressed and no better than the tv speakers it was bought to replace.

Is there going to be a new firmware to replace 1010 soon to fix this as the sound was brilliant before?

Thanks

[Mike7463]

I also updated my Q990c sound bar with this firmware and, like you, found the resulting sound terrible. A distinct loss of clarity and punch, and, as you say, flat and compressed. I messaged Samsung on their Facebook page, and they replied that they weren't aware of anyone having problems with the update, which is clearly untrue because I've visited other threads on other websites where others have said the same about the sound quality. It would be useful if Samsung themselves would check this out, because the sound has been ruined. Unfortunately, reverting to the previous firmware isn't given as an option.

[emsss78]

I have the same exact problem...this bloody Smart Things app auto updated my 930C firmware and now the sound is nowhere near what it was before the update. I am so p*ssed off, I hope we get a fix soon. This is not acceptable. 

[jan0301]

I'm going through the same thing.
The problem that the sound quality sounds small or tight after the firmware update.
The mainboard has been replaced twice, but symptoms occur every time the 1010.5 firmware goes up.

The service center engineer says no such problems have been reported.
However, there are many people with such problems in this Samsung community.
So I'm going to ask the service center to replace the product this time.