Smart Tag 2 - Location wrong but Location History correct

[Roy12345]

My wife and I bought a pair or Smart Tag 2's a month ago, and have put them in our suitcases. We each 'own' our own Tag by registering it on the Smartthings app and share its location with the other. Having spent yesterday & today travelling by train across the Scottish Highlands and then south towards the Midlands, I have noticed some weird behaviour with my Smart Tag tracked with the Smartthings app.

Whilst hers, which always travels beside mine, behaves as expected with the Smartthings app, mine doesn't. Despite checking over a dozen times in a train journey of several hours and hundreds of miles, the map shows mine still in the Scottish Highlands at a station which it in fact left 24 hrs ago. This despite endless refreshes and full battery strength. Both bags/tags are about 5m from us. Search Nearby likewise locates both tags as being nearby in seconds, so the Bluetooth is working.

But if I choose Location History, I am correctly shown where my bag is with a few minutes of travel, as I travel South on the train. When my wife looks at my tag's location, which is shared with her, it is still up in the Highlands. She can't see Location History for my bag as she doesn't own it.

This is not the first time we've found weird Smart Tag 2 behaviour, with another tag but not this new pair, but this is very strange. It implies a Smart Things app bug but not a Tag fault. Both tags have been updated when setup as prompted. 

Any ideas what's going on?

Edit: Just to update after reading a related post, turning my VPN off and refreshing doesn't help, although as the Tag pings off other Samsung phones, and GPS data isn't derived from your server, this shouldn't matter anyway.

[TechZilla]

Hi and welcome to the community, are you running any battery saving settings for your phone or your Tag2? This could be causing this as it might be switching off connections to preserve battery life.

[Roy12345]

Hi, no Power Saving is off on both tags.

[Roy12345]

And if location wasn't being updated, it would show incorrectly on Location History too.

[TechZilla]

I'm wondering if GPS was having difficulty staying connected?

[Roy12345]

Correct me if wrong, but the GPS is transmitted from countless passing Samsung phones (e.g. on a packed train etc). The last/wrong point in the Highlands should have been superceded by an evening spent in Glasgow city centre and a trip to the station this morning - countless other phones to correctly ping a later location.

And again, how come Location History knows the correct location within minutes/miles if there's a GPS issue? Sorry, but this can only be a big stinking bug in Smartthings. I hope someone from Samsung is interested, as this sort of issue rather destroys their tracking product versus Apple's.

[Katalyn08]

Hello! I have the same issue. If i check the tag in Galaxy Find main screen, it tells that is not recently updated, but if I check the location history, it have recent updates, once at 20-30 minutes.

Did you find a solution? 

[cometguy]

Fixed my problem by turning OFF the Battery Protection on my S24. Instantly got the correct location (car was away from the house but refused to update until that change.)

[Roy12345]

No I never found a solution. I've come to regard the three Smart Tags monitored by two different Galaxy A70s as utterly unpredictable. You might have expected Samsung would be all over a fault like this wanting a cure. Silence is not reassuring.

[Katalyn08]

When I made the initial comment, I was using a Samsung A54. In the meantime, I switched to the S24, but the problem in Galaxy Find has remained the same. So it’s not related to the phone, only to the Galaxy Find software. And yes, being met with silence is not the kind of treatment one would expect from a premium manufacturer like Samsung.