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Smart Tag 2 cannot be found, says it is not registered to my account anymore

(Topic created on: a month ago)
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oppithian
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When I open my smart things app and search for a specific tag, it will always take me to the next screen where it says 'not near me' but when I press 'view map' it won't show me the location and give an error message:

"The device you selected isn't registered to your samsung account"

is there a limit on tags per account? I have tagged 250+ items with this account but I never got an error message saying I couldn't do that or that others would be taken off... and I for sure registered them to my account because how else would it show up in my app?

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arianwen27
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According to this, the limit is 200 https://www.samsung.com/ae/support/mobile-devices/how-many-smarttags-can-be-connected-with-one-samsu...

Besides that, I couldn't find too much info on it. I have a feeling most people have a few, maybe 8 max. You might be using so many that you've found a bug. Really curious what you're up to to be using over 250 tags lol
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oppithian
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I saw that too, but it specifically says 200 connections to a phone, not an account. I assumed that referred to purely the hardware limitations of a single phone in a room with 200+ tags

I do not have any of the tags in the room with me at this moment

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