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Original topic:

purchased my Galaxy S21 Ultra on 31-1-21 and my claim for the free earbuds keep

(Topic created on: 09-02-2021 09:46 PM)
caseball65
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being rejected WHY?
8 REPLIES 8
treacle1690
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Can you tell me how you even claim? it says use this samsung members app - but how/where?
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CrazyTom2k2
Samsung Maker ★
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Hey guys!

Take a look at this post I wrote! Hope this helps you claim your buds/gifts!

https://eu.community.samsung.com/t5/galaxy-s21-series/galaxy-s21-series-owners-obtaining-your-free-g...

All the best,
Tom 🙂
N8zan
Pioneer
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what does it tell you exactly? I've had the same problem with my claim and I called Samsung and found out that the paper I submitted was missing purchase date so I contacted my service provider and got proof of purchase amd date of purchase. After that my claim was successful.
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Cereena
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I'm still waiting to hear whether mine have shipped or not I understand 45 days but some are getting theirs super quick
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cprince69
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Hi. has anyone received their free buds yet?
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Cereena
Apprentice
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I know a couple with the s21 who have, nobody with plus or ultra though:(
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cprince69
Apprentice
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Ah thanks.
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Joshua1317
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I got told by samsung them selves that u should receive the galaxy pro buds package came today and there the bud live and I can't do anything about it
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