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Original topic:

Galaxy S21 Series Owners - Obtaining your free gifts

(Topic created on: 30/01/21 10:44)
CrazyTom2k2
Superuser I
Superuser I
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Galaxy S21 Series
Hey there Galaxy S21 Series owners!

I've seen a lot of posts with people having issues being able to claim their free rewards, so I thought I'd write this quick post to hopefully clear things up for users.

If you've PRE-ORDERED a Galaxy S21/+/Ultra before 28th January, you need this link - https://20203.samsungpromotions.claims/janpreorder-phone/en-GB - you'll get a free SmartTag and Galaxy Buds Live if you've ordered an S21/S21+, or a SmartTag and Galaxy Buds Pro if you've ordered an S21 Ultra

Otherwise, if you've ordered a Galaxy S21 after 28th January, you need this link - https://20203.samsungpromotions.claims/galaxys21buds/en-GB - you'll get free Galaxy Buds Live with any handset.

Hope this helps, and all the best,
Tom 🙂
7 REPLIES 7
Aklima
Helping Hand
Options
Galaxy S21 Series
Hi,
can we claim the free gift before the phone arrives. ??
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CrazyTom2k2
Superuser I
Superuser I
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Galaxy S21 Series
Hey Aklima,

You'll need the IMEI of your phone and a proof of purchase, so probably not.

Hope this helps,
Tom 🙂
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Aklima
Helping Hand
Options
Galaxy S21 Series
Hi,
thanks, all 3 say preparing despatch i am sure they coming toghter.
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DeborahC
First Poster
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Galaxy S21 Series
I ordered the 21 off the Samsung website, and chose one of the Samsung only colours, however I'm told it needs to be custom made and this could take up to 5 weeks to get to me. The issue I have now, is I need to' claim' the free gift earbuds within 30 days... which I cannot do as I need the phone details which may take 5 weeks to get to me... so how do I claim the earbuds ?
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JAMES4578
Superuser I
Superuser I
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Galaxy S21 Series

@DeborahC   Hopefully your S21 will not take the maximum time.  Not sure there    a way round it if your Device does not arrive in time, conditions are usually  strict.  You may wish to contact Samsung Support https://www.samsung.com/uk/support/ 

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Albaby
First Poster
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Galaxy S21 Series
I claimed for the Earbuds Pro and Smart Tag B4 the 29th January as I received my S21 Ultra B4 the 29th as well - I obviously I had the IMIE but when tracking the order they are asking for additional information but I haven't received an email telling me what info is needed - help!
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CrazyTom2k2
Superuser I
Superuser I
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Galaxy S21 Series
Hey there Albaby!

Been through that process with my sister. Are you with O2 by any chance?

Basically, what they need is a receipt/screenshot showing the phone you brought, the date, and the retailer. You also need to make sure the date on that matches the date for your claim, otherwise that'll throw the team off.

They're being super strict this year!

Hope this helps,
Tom 🙂