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Original topic:

Problems

(Topic created on: 09-10-2022 06:43 PM)
Barford1011
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So I have a smart tag battery has been changed, worked for a month then nothing. Try to see if it connects but no even if you press the button it makes no noise. Anyone with help be much appreciated 
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7 REPLIES 7
Steven9761
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Did you buy a cheap, non-branded battery, perhaps? Sounds like its as simple as inserting another battery, from a reputable battery manufacturer.
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Barford1011
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The battery was not cheap
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Robot-
Samsung Maker ★
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Maybe the smart tag is dead, I had a problem where I changed the battery but then it wouldn't connect. I reached out to Amazon where I got it and after some tests they replaced it
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Barford1011
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Mine was from Samsung
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Robot-
Samsung Maker ★
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Contact support and see if they will replace it
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GoanGeek
Samsung Maker ★
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I had issues when I changed the battery as well.

Don't know what fixed it but I remember resetting it a couple of times and readdding it and also making sure smarthings and smartthingds find was updated.

Can be pretty frustrating if things don't work as they used to.
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NedKelly86
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I had the same issue told this product has no warranty
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