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Original topic:

Can't Return Charger Under Warranty

(Topic created on: 12-07-2022 08:47 AM)
TrisM
Apprentice
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I have two chargers  (Power Adapter Model: EP-TA220) purchased through the Samsung store. I only received them on 26th April 2022, and now they are both faulty. I have spent endless hours being bounced around on phone call to customer service (technical, store and warranty departments) but no success. I have also attempted using the Live Chat but that too proved useless.

The end result is that no department in Samsung support has any ability to issue a return for a charger that was bought separately (did not come boxed with the phone). Samsung store keeps repeating my Statutory rights in that I can't return anything even if faulty after 14 days cooling off. What the hell is going on Samsung?

Chargers carry a 12 month warranty and I would like this simply swapped out for working ones. 

I purchased the chargers on the same order as my S22+ for which I have still been unable to claim my Disney+ offer for very similar reasons as above, no department to actually actions this, also wasting hours of my time. 

As a last resort I will need to take this further with Trading Standards, as this is a complete violation Consumer Rights Act 2015.  This is my last resort before taking this further,

5 REPLIES 5
StuartR
Helping Hand
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We're only customers on here like you, the only reason a shop can refuse to exchange within 12 months is if you can't prove you purchased from them ie. the receipt, you purchased them pre-used or you've swapped it out for a fake one bought for a quid off ebay etc..

Are you wanting a refund or swap like for like.

My experience with all online and retail outlets is they are classed as different companies as in if you purchased from a store that's where you take it back to.
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MrJCharming
Voyager
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Try the Facebook social media team
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MrJCharming
Voyager
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As in samsungs social media team on Facebook
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TrisM
Apprentice
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These are legit chargers, bought from Samsung store. Serial numbers on them match my order email and on Samsung Store website. No discrepancies there, except Samsung not providing a facility to replace under warranty

 

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TrisM
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Thanks will do

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