I have two chargers (Power Adapter Model: EP-TA220) purchased through the Samsung store. I only received them on 26th April 2022, and now they are both faulty. I have spent endless hours being bounced around on phone call to customer service (technical, store and warranty departments) but no success. I have also attempted using the Live Chat but that too proved useless.
The end result is that no department in Samsung support has any ability to issue a return for a charger that was bought separately (did not come boxed with the phone). Samsung store keeps repeating my Statutory rights in that I can't return anything even if faulty after 14 days cooling off. What the hell is going on Samsung?
Chargers carry a 12 month warranty and I would like this simply swapped out for working ones.
I purchased the chargers on the same order as my S22+ for which I have still been unable to claim my Disney+ offer for very similar reasons as above, no department to actually actions this, also wasting hours of my time.
As a last resort I will need to take this further with Trading Standards, as this is a complete violation Consumer Rights Act 2015. This is my last resort before taking this further,
These are legit chargers, bought from Samsung store. Serial numbers on them match my order email and on Samsung Store website. No discrepancies there, except Samsung not providing a facility to replace under warranty