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Smart Remote not available message

First Poster

If all else fails (even the rain dance), just get a new remote -- A new remote should resolve the issue.

New Member

Hi there, how did you get the keyboard on screen when using the jog controller?

First Poster


Use the joystick on the back of the TV to get to diagnostics.  Bottom selection.


Default code if never setup 0000

After the TV reset my Smart Hub remot and Soundbar worked just as before.

What joystick on the back??? Mine don't have it.

New Member

Try adjusting volume on your Samsung remote. Worked for me.


Hey I solved this issue by using the Samsung SmartThings app. I connect my IPhone to my tv when I first got it so I am unsure if you will need the remote to select something on your tv to pair your phone. I believe it just connects to the tv if both the phone and the tv are connected to the same internet. Anyway I used the remote on the app to go to Source then Universal Remote. A screen will load up that says Start and Exit. I pressed the power button on my remote on this screen and problem solved. I can use my remote again. 


Do do this after performing the “Rain Dance” btw 😀

New Member
It work for me , but what is the long term solution for this issue?
New Member

You have to hold down the power button for 5 seconds 

New Member

This worked for me! Thanks!

First Poster

I unplugged my TV and plugged it back in and my remote started working correctly again.

New Member

Turn off!      > Then Turn On Quickly -Hold (Pairing Buttons) > wait For Tv To Come On Wait a Few Seconds.

Should Now Be Paired.

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