25-06-2017 11:43 AM
Hi
Having an issue with the Smart Remote for my 6 week old UE55KU6450 with HW-K450 Soundbar. The Smart Remote worked fine, got back from holiday yesterday and now only the On/OFF Button works and I have tried the following;
1. Repair Remote - Changed batteries and then holding the Return & Exit buttons for 3 seconds. Message Not Available appears
2. Factory Reset - Still unable to repair the remote
3. Reset Remote (Samsung Support) - Removed batteries from remote for 20+ sec's, replaced. Message Not Available appears
4. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. Message Not Available appears
5. IR Test - Using a camera phone, point remote and see if 2 red lights appear.
6. Perform Rain Dance around remote - Message Not Available appears
Any assistance would be appreciated
Cheers
Solved! Go to Solution.
18-07-2023 11:03 PM
None of the other solutions worked for me but this one did. Thank you!
17-03-2024 11:55 PM
Best solution I found is to enter the Samsung Service menu and enable BT and Smart Remote settings. This is the best video I found. https://www.youtube.com/watch?v=mVpbVKMo1HU