Having an issue with the Smart Remote for my 6 week old UE55KU6450 with HW-K450 Soundbar. The Smart Remote worked fine, got back from holiday yesterday and now only the On/OFF Button works and I have tried the following;
1. Repair Remote - Changed batteries and then holding the Return & Exit buttons for 3 seconds. Message Not Available appears
2. Factory Reset - Still unable to repair the remote
3. Reset Remote (Samsung Support) - Removed batteries from remote for 20+ sec's, replaced. Message Not Available appears
4. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. Message Not Available appears
5. IR Test - Using a camera phone, point remote and see if 2 red lights appear.
6. Perform Rain Dance around remote - Message Not Available appears