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Original topic:

Smart Remote not available message

(Topic created on: 25/06/17 12:43)
Gareth74
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TV

Hi

 

Having an issue with the Smart Remote for my 6 week old UE55KU6450 with HW-K450 Soundbar.  The Smart Remote worked fine, got back from holiday yesterday and now only the On/OFF Button works and I have tried the following;

 

1. Repair Remote - Changed batteries and then holding the Return & Exit buttons for 3 seconds.  Message Not Available appears

2. Factory Reset - Still unable to repair the remote

3. Reset Remote (Samsung Support)  - Removed batteries from remote for 20+ sec's, replaced. Message Not Available appears

4. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. Message Not Available appears

5. IR Test - Using a camera phone, point remote and see if 2 red lights appear. 

6. Perform Rain Dance around remote - Message Not Available appears :winking-face:

 

Any assistance would be appreciated

 

Cheers

 

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Gareth74
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TV

Hi AntS

 

I've only had the TV 6 weeks however must say Samsung Support are great.  Gave them the call, described the issue with the Smart Remote and within 4 days an Engineer turned up. 

 

They've tried unsuccessful to re-pair the remote so will be sending me a new one. 

 

 

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