15-09-2017 09:41 AM
22-09-2017 11:53 AM
23-09-2017 09:45 PM
I have to support your position with regard to the withdrawal of BBC iplayer. I too have a 6 year old TV which is now obsolete. I see the French have a law against deliverately making a product obsolete. I think we need it here in the UK.
The distributors like Currys and John Lewis do not care about this reduction in functionality as they are the benficiary in new sales. They seem totally unconcerned and say the problem can be fixed by a dongle. The TV manufacturers invented the idea of a Smart TV which, like you, means to us everything in place and one remote control. Now they want to destroy it. The BBC needs to hold on to audience not alientate them and have stiven hard to make iPlayer easily available. Now they seem set to destroy this easy access. This makes no sense from a customer retention view. In all this is a daft policy whoever is driving it and there should be more uproar.
So reluctantly I have just ordered a Sony after the Samsung I purchased failed to tune. The salesmans attitude was we would need to replace this in 3 years I we persited in out view that a Smart TV means access to iplayer via the same remote control.
Thanks for raising this as I did a couple of weeks ago.
29-09-2017 09:58 PM
BBC are removing iplayer V2 from service, This has nothing to do with Samsung. I am told that there is an in line device available which solves this problem as it appears the models of Samsung TV we have are not compatible with other versions of iplayer. I am seeking advice as to what this device is, where it can be bought, and how much it costs, advice of this nature would be of more help to us than starting of on a legal route whicih is unlikely to succeed or indeed solve our immediate problem which has to be done by Oct 17 2017.
29-09-2017 10:15 PM - last edited 03-10-2017 09:16 AM by AntS ) in
Thank you for confirming that this is not a Samsung issue. An Amazon Fire TV Stick should solve the problem, but these cost £40 why should we have to pay for this on top of the TV licence if the BBC chooses to stop supporting some devices with just six weeks notice? A TV licence rebate should be given to all affected. I've requested this, but TV licencing appears to be a separate entity. If enough people complain, perhaps the BBC will do something about this issue.
Please contact BBC You and Yours (Radio 4). The rest of the BBC are not listening - I've spent hours contacting Complaints, the iPlayer team and TV Licensing - they all direct me to each other.
Please also email Dan Taylor-Watt, head of iPlayer. His PA's email address is *****.
(MOD Edit: email address removed upon request.)
16-10-2017 11:14 PM
17-10-2017 05:34 PM
I think that the responsibility probably lies with the BBC not Samsung. My guess is that our TVs cannot cope with the new iPlayer sign in process. The BBC should continue to support these televisions, six weeks notice is definitely not ok. We had years to prepare for the digital switch over.
I have made numerous complaints to the BBC and so far have only been referred to other departments or sent stock replies. I have now logged a formal complaint and have made contact with You and Yours. I hope everyone else can do the same.
20-10-2017 11:58 AM
I would just like to add my voice to the thread of disgruntled and disappointed people. My 32" Samsung TV has been working fabulously for 5/6 years and still looks sharp. In fact I bought a larger samsung TV this year 55" for the PS4 and I swear the picture is not as good as my older samsung. However I digress... It's a real shame this feature has been removed as I use catchup TV a lot for the BBC. I blame the BBC and Samsung jointly. Surely Samsung can issue a firmware update to allow us to keep watching iPlayer on our TVs? I've never had a problem with BBC streaming quality over this time and my router is some questionable distance from the TV.
C'mon Samsung give is a firmware to allow tens of thousands if not a magnitude more people to keep watching iPlayer. Or give us a showstopping technical reason why it can't be done!
12-11-2017 04:56 PM
The BBC will not tell my exactly why this has happened (the coding of the iPlayer content has not changed). Samsung customer service does not care. I've taken this issue to the highest level with the BBC including a slot on the Radio 4 You and Yours consumer programme. None of the answers given are satisfactory.
I will almost certainly never buy a Samsung product again based on the complete lack of care from the customer service team.