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Netflix sound not working on UE50NU7400 with digital output

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First Poster

Worked for me.

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Apprentice

only problem is, while in the netflix app, I can't change the sound format at all. geyed out and stuck to dolby digital +

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First Poster

@sirdir wrote:

only problem is, while in the netflix app, I can't change the sound format at all. geyed out and stuck to dolby digital +


Same here. I have a q90r and I think it is because the 1351 update.

I have been in contact with samsung 7 times but they cant help me.

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New Member

Samen problem here. I use an Q85r and cannot change the sound in netflix from Dolby digital+ to Dolby digital because it is greyed out. The sound coming from my av receiver is a scrambled mess. 

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Explorer

This is the 1351 update. Totally shafted my Netflix to the point where I can't play it through the receiver. I get a stuttering constant noise. 

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First Poster

The only way i can get optical PCM to work on netflix is to disconnect all HDMI cables. Maybe it has something to do with HDCP?

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Apprentice

That would be bad, as I get the sound via HDMI ARC. No optical connection. 

Until recently it worked. Well, had the problem once before, but was able to change from dolby digital+ to digital.. or don't know what I did exactly. 

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Explorer
It must be an ARC/HDCP issue, peculiar to netflix, related to the 1351.3 update. unplug/plug hdmi and I have the option to change audio, which works for a few brief moments until the TV overrides.
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First Poster

yes, same prob with me - FEb 2020 - going to call samung today

 

have you had any luck? my issue just started this year with the new update 1531.3

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Explorer

Same issue for me. The Digital Output Audio Format is greyed out for some reason and set to Dolby Digital+ when using Netflix app. (My Denon AV can only process Dolby Digital or PCM, but I can't change the format anymore). This must be related to some firmware upgrade since it worked perfectly fine until a few days ago. I connnected my Denon to my Q70 via HDMI ARC.

 

I am not getting any traction here with Samsung in Hong Kong, so perhaps someone in a different geography has more luck to get their customer service to acknoweldge the issue and work on a resolution.

 

 

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