20-10-2018 10:44 PM
My UE48JS is stuck in an update loop - can anyone help me please ?
22-10-2018 01:22 PM
Hi @DaisyandTed. Is this still happening? If so, have you completely unplugged the TV, disconnected all devices from it, and then reconnected and turned back on after about 10 minutes?
22-10-2018 01:48 PM
Thank you for your suggestion. Nothing seems to be working though. I spoke to someone on Samsung chat yesterday - they think it might be the motherboard. I have an engineer coming out to look at it
22-10-2018 01:58 PM
That's great to hear, @DaisyandTed.
22-10-2018 03:30 PM
No worries, @DaisyandTed. Let us know how that engineer visit goes.