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KS Owners refund

Black Belt 

@crashcris wrote:

@mstar wrote:

I guess i didnt investigate replacement, i thought they just give me a Q6/7 model, with no additional money on top.  There was a post on here around page 120, where someone mentioned RS swapped their tv but they didn't mention if they paid extra.  I am gutted as i got my TV on a sale promotion and paid £900 from its orginal price of £1299.  


Talk about entitlement!


RS are acting totally reasonably and fair. They are offering a total refund on a TV that by your own account looks great and was bought at a huge discount. It's not RS's fault that a compatible TV (picture wise) is not for sale at the same discount right now. Unless you're willing to add several hundred pounds to upgrade to an OLED, I'd suggest keeping the KS as it is.

 

It's enough that RS are offering you such a quick and pain free solution, I think it's a little disingenuous to expect them to take any further hit on swapping over your TV for an even better and newer one. Think of what they'll also be covering for you in terms of collection and delivery alone (them lorries don't get driven for free).  Had you paid the full list price for your KS then you'd have a much better choice to choose from, but you didn't. You benefited from a really good TV for 2 years bought at a really good price. Sorry but you can't expect to have your cake and eat it on this one.


I do agree with @crashcris here as Richer Sounds have been a first rate retailer and they even offered a small amount in compensation. If you have enjoyed the KS and not missed the smart things then you really should not have made a claim.

Paul

Explorer

 Yes i agree with your points. Either way it looks like if i want a TV i would need to add more money on top.

 

I know people have opted for LG but i prefer to keep with samsung as i have soundbar etc etc devices, hence the smartthings is a factor in my decision.  I see what options they can provide i am not holding my breath but i dont think they offer me any deal but no harm in asking.  

Apprentice

Wow reading everything over on this group Richer Sounds have been amazing to deal with I know where I’ll be buying my future tv from just for the customer service.

 

I’m currently well unfortunately dealing with curry’s pcworld and the ceo office below is the reply this morning to my complaint not sure what to reply back with as I’m not happy to accept the smartthings hub and also all the other features Samsung haven’t supported on this tv is wrong and shouldn’t get away with it. 

 

Thank you for your email addressed for the attention of our Chief Executive Officer Alex Baldock. As part of the CEO Support Team, your correspondence has been passed to me to investigate and respond.
 

I can confirm that we have made contact and had further consultations with Samsung and they have provided a resolution in regards to the issues with the SmartThings.  For you to receive SmartThings connectivity, Samsung are pleased to be able to provide the functionality of Samsung SmartThings Hub (v2) with the confidence of consistent performance for the time being.

Please visit support@smartthings.co.uk for further details.

You will need to provide the following details

- TV's model code
- serial number
- picture of the label with all the information (usually on the back of the TV)
- proof of purchase 

 

Thank you for taking the time to contact us, please accept my apologies for any inconvenience caused. 

 

Yours sincerely,

 

Explorer

Did any one get a response to possibly replacing the tv via the knowhow tv insurance? 

Navigator

Hi all,

 

Bit of an update. I have been going through a section 75 claim with my credit card provider after exhausting all options with John Lewis. My credit card provider had agreed I had a claim but were only offering 4/6s of the value of the set based on usage. I disagreed with this and asked for it to be escalated to their complaint department. This was done but it has taken 6 weeks or more to get back to me. Anyway I had a call earlier this week, a bit out of the blue, they gave me £50 as an apology for the delay. They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund.

Explorer

Quick update from me:

 

Has RS call from the store that Samsung QE65Q6FAM in stock (lasy years) which will be put on clearance and if i like to exchange that i can.  

 

ANy thoughts on this? i cant find much info compared to the UE55KS7000 (i know bigger screen, but not sure if picture is better)

Black Belt 

@rosscouk wrote:

Hi all,

 

Bit of an update. I have been going through a section 75 claim with my credit card provider after exhausting all options with John Lewis. My credit card provider had agreed I had a claim but were only offering 4/6s of the value of the set based on usage. I disagreed with this and asked for it to be escalated to their complaint department. This was done but it has taken 6 weeks or more to get back to me. Anyway I had a call earlier this week, a bit out of the blue, they gave me £50 as an apology for the delay. They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund.

 

Great stuff,  I think our first section 75 result in full,  and compensation,  so they knew their first response was wrong. 

Could you post this in the results thread,  and the credit card company response,  and which card issuer. 

With this and the ADR result it shows we are in the right,  and need the retailers to now do the right thing. 

Paul


Voyager

Nice one! Here's a link to the Results thread if you need it.

 

https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-refund-Results/td-p/591783

Highlighted
Voyager

@mstar wrote:

Quick update from me:

 

Has RS call from the store that Samsung QE65Q6FAM in stock (lasy years) which will be put on clearance and if i like to exchange that i can.  

 

ANy thoughts on this? i cant find much info compared to the UE55KS7000 (i know bigger screen, but not sure if picture is better)


 

the Q6FAM is not as good as the ks7000, you will still be in the same predicament re smart things but HLG does work

 

 

cheers

Voyager

@rosscouk wrote: They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund.

Well done! I'd take the 50% refund and keep the telly.

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